DeWitt, NY – When the Covid-19 pandemic started, Wegmans rolled out a new way customers could shop by using a mobile app on their phone to scan and bag their items as they moved through the stores.
The Wegmans SCAN app has been available for use at the Wegmans’ DeWitt store since April 2020. It then expanded to Auburn, Cicero, Dewitt, Fairmount, Great Northern, John Glenn and the Taft Road store in Onondaga County.
The chain has now announced it is dropping the technology and the app. It will be retired starting Sept. 18.
“Early in the pandemic, we quickly rolled out our SCAN App to provide a contactless in-store shopping option,’’ Wegmans said in announcing the decision.
Although customers said they love it and Wegmans has tried to make adjustments to retain it, it’s not working, the notice said.
“Unfortunately, the losses we are experiencing from this program prevent us from continuing to make it available in its current state,” the announcement reads.
It was last available in more than 45 stores in the Wegmans chain.
Wegmans officials could not immediately be reached for further comment.
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